NEWS
Nuova trivella Bocks

Lorem ipsum dolor sit amet consectetuer quis hac tincidunt convallis Suspendisse. Curabitur sapien Fusce pellentesque magnis elit pretium Aenean sagittis odio tellus. Curabitur Nam vitae cursus Curabitur Phasellus vel Curabitur augue laoreet id. Id augue Vestibulum et dictumst Vestibulum eros Nam et Aliquam libero. Habitasse consectetuer leo pede nec parturient ut Nam Vestibulum fermentum tristique. Convallis auctor habitant augue.

Others news


How to contact Us:

Contact us by email, phone, fax:
e-mail: info@guialab.com
TEL.: +39 011 284824
FAX : +39 011 854024


The telephone lines are open between 9am and 17.00pm (GMT+1) Monday - Friday. If we are unable to take your call, there is a message service for all customers to use and we will endeavour to return your call within 24 hours.



E-mails

If you need help or want to make a suggestion: E-mail customer services . Whilst we will of course do our best to respond to all emails as quickly as possible, and attempt to respond within 48 hours.


Delivery Information

FREE Delivery We will deliver worldwide within 10 working days at no extra cost. You may check the speed of despatch with our helpful customer services consultants on info@guialab.com

Where possible we will use a priority international delivery service that guarantees delivery within 5-8 working days.

Delivery Addresses and your Address Book Orders may be delivered to business or residential addresses and you may add new addresses at your own convenience.

Track your order If you require information about the status of your order please contact us and a member of our staff will be happy to help. We use a small number of carefully selected carriers, including Royal Mail and regional couriers, depending on the time, size and destination of your delivery.

Christmas - If you are planning to treat someone or just indulge yourself to some GUIA LA BRUNA lingerie for Christmas, please make sure you order it in plenty of time! To ensure your parcels arrive in time for Christmas we recommend you place orders for Europe by 15th December and for the rest of the world by 13th December.



How to Shop Online

We want your shopping experience to be as enjoyable and as simple as possible.

Shopping by 'Bras', 'Briefs' 'Lingerie' At the top of each page you will see the words 'Bras' 'Briefs' and 'Camisole'. When you click on one of these words you will be taken to the page that contains the relevant products.

Browsing Tip: When you select to view a particular style of product there will be an illustration displayed at the top of the page. This illustration identifies the style you are then viewing. You can then view other styles by either clicking on the different illustrations or by using links on the left hand menu.



Ordering

Once you have selected your lingerie and you wish to make a purchase you will need to proceed to the 'Login'.

If you have not registered your details with us we will then request that you please enter your information (telephone number very important). Please rest assured that all your personal information is kept strictly private. If you are a new customer you will need to fill in all the necessary questions which will only take a few minutes.

As an existing customer you will be asked to confirm your details for your own security.

Once you are happy to confirm you order you will need to press the 'Order Now' button. You will receive a confirmation message and your order will soon be on its way to you!



Returns & Exchanges

Simply email us on info@guialab.com or call us on +33 011 28 48 24, and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. Please obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return.

To take the uncertainty of getting the sizes right, guialab.com operates an easy (no quibble) return and replacement service to take care of sizing problems ­ a simple to follow procedure instruction is sent out with every order, assuring the recipient that should there be a sizing problem or a need to return something, we need notification within 7 days of receipt of the delivery and then return of the garment within the next 7 days. We will send out exact replacement of the correct size (if in stock) or we will offer suitable alternatives.

We are sure you will be pleased with your order but if not, we are happy to refund or exchange items. For all lingerie returns please return the lingerie unworn with all labels intact within 7 days.



Return Instructions

When sending your return parcel to i.g.e.a.t. S.r.l. please ensure that all shipping/mailing costs are prepaid by you.

Any customs charges and duties, or other taxes related to any returned item(s), are your responsibility.

i.g.e.a.t. S.r.l. will insure your parcel if you obtain a free proof of postage certificate from the Post Office

Please be aware that post and packing is not refundable, dispatched goods are not deemed as lost by Mail service until 15 working days has passed from date of dispatch.

Unfortunately i.g.e.a.t. S.r.l. will not accept responsibility for the loss of packages or products sent back to us by a Customer that have been mislabelled or lost.

Please ensure that all parcels are securely sealed before posting and please do not use courier companies to return parcels to us.

The return address is:
i.g.e.a.t. Srl
Corso Verona, 30
10153 - Torino
ITALIA


Copyright

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software and all other material on this Web site are copyright i.g.e.a.t. S.r.l. and its affiliates or their content and technology providers.

ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of i.g.e.a.t. S.r.l. is strictly prohibited.



Privacy

Secure shopping with high security encryption. We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, BANKPASS WEB Si Servizi S.p.A. - Gruppo Cartasi. This ensures that your transactions are secure and your information cannot be hijacked or redirected to anyone but i.g.e.a.t. S.r.l. Look for the yellow-padlock as you enter the Checkout section of our site.

Once you have registered with i.g.e.a.t. S.r.l., we're completely committed to respecting your privacy and we will never pass your details to anyone else without asking you first. We only use the information that you give us to process orders, send out orders, process payments and communicate with you about our products, services and any other lingerie news that we think may appeal to you. By supplying us with your details, you are consenting to us using your details in the ways described above.

If you would prefer not to receive emails from us, please contact us and we'll make sure that we remove your details from our mailing lists
i.g.e.a.t. Srl - corso Verona, 30 - 10153 Torino (Italia) - tel. +39 011 284824 - fax +39 011 854024 - P. IVA: IT 04841960018